FREQUENTLY ASKED QUESTIONS 

In order to make your dripcrime.com experience as easy and enjoyable as possible, we’ve compiled a list of frequently asked questions and answers. If you have a question that is not addressed below or a thought you’d like to share, please let us know.

Question When will I get my order?
AnswerUsually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

USA: 3–4 business days.
Europe: 6–8 business days.
Australia: 2–14 business days.
Japan: 4–8 business days.

International: 10–20 business days.

Question How do I track my order?
AnswerYou’ll receive a tracking link via email when your order ships out. If you have any questions about
your tracking or shipment, drop us a line at info@dripcrime.com
Question How are your products made?
AnswerOur items are not massively produced. We work with a print-on-demand supplier. They have locations worldwide, so depending on
where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Question Will I be charged customs for my order?
AnswerAn additional customs and tax fee can occur on international orders. This fee is not in our control
and is assessed by your local customs office. Customs policies vary widely for every country so
please check with your local customs office directly to see if they apply duties and taxes to your
purchases.
Question What’s your return policy?
AnswerWe don’t offer returns and exchanges, but if there’s something wrong with your order, please let
us know by contacting us at info@dripcrime and we will work things out!
Question Do you offer refunds?
AnswerRefunds are only offered to customers that receive the wrong items or damaged items. If any of
these apply, please contact us at info@dripcrime.com with photos of wrong/damaged
items and we’ll sort that out for you.
Question Can I exchange an item for a different size/color?
AnswerAt this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our
sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let
us know at info@dripcrime.com within a week after receiving your order. Include your
order number and photos of the mislabeled item, and we’ll send you a new one, or issue a
refund!